Shipping & Returns

Standard shipping. This shipping is calculated via weight of the order and location. We offer USPS and UPS ground rates (international shipping is not available). It takes between 1-5 days.

Expedited shipping – UPS next day, 2 day and 3 day air – are available if you place your order over the phone. Please call our office for a quote and to arrange the shipment.

All orders are subject to verification of payment before shipping. Orders placed by 3 pm ET will ship the next day.  All other orders placed after 3 pm may ship the following business day. At this time, we only ship within the United States. Additionally, if you are shipping to Alaska or Hawaii, you will need to call or email us with your order, as additional shipping costs will apply.


We are no longer offering new Autoship subscriptions.

If you already have an account with us, you can access it by clicking on the person icon and link at the top left of the cart screen. Enter your username or password to log in.

You can review your autoship subscription or make changes to it (address and billing info, password, etc.) by logging in to your account, and clicking on the Subscription tab on the left. Click on the View/Edit button to the right of your subscription. On the next screen you’ll see buttons you can click to edit quantity, frequency and shipping details, skip a shipment or cancel your subscription – simply click on the button that suits your needs and change any preferences accordingly. If you have any questions about, or need assistance with, editing your subscription, please call us at (800) 228-1507 or email us at

Should you have any trouble logging into your account, there is a reset password option. Additionally, feel free to email or call us for assistance – we’re more than happy to help!


In the unlikely event you receive your product(s) in damaged condition, please notify us immediately via phone or email and we will promptly send a replacement at no charge to you.

You may also return any unopened products within 30 days from the order date for a refund. Be sure to include your receipt or other proof of purchase. Please note that unless your item was damaged during shipping, the shipping charges are not refundable.

Opened items are not refundable.

Please send returns to:
Ageless Paws
257 East Center Street
Manchester, CT 06040


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